Implementing Packaged Software.

Author List: Lucas Jr., Henry C.; Walton, Eric J.; Ginzberg, Michael J.;
MIS Quarterly, 1988, Volume 12, Issue 4, Page 537-537.
This article presents a model of the implementation process for dedicated packages and describes a research project to test the model undertaken with the cooperation of a major computer vendor. Data were collected from 78 individuals in 18 firms using the package and from the package vendor. The results of the study offer some support for the model, along with suggestions for package implementation for both the customer and package vendor. The purpose of this article is to describe a study of the implementation process for a packaged system, called Production System (PS). A major computer vendor designed and programmed PS and offers it to its customers. PS consists of multiple, integrated modules, with each module dedicated to a different aspect of the manufacturing process. Customers can order all or parts of the package for installation on the vendor's computers.
Keywords: implementation; Software package
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List of Topics

#250 0.213 enterprise improvement organizations process applications metaphors packaged technology organization help knows extends improved overcoming package learning better evolution build lead
#108 0.167 model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#231 0.133 information management data processing systems corporate article communications organization control distributed department capacity departments major user hardware cost applications expansion
#180 0.118 multiple elements process environments complex integrated interdependencies design different developing integration order approach dialogue framework capabilities settings building focus distinct
#185 0.101 change organizational implementation case study changes management organizations technology organization analysis successful success equilibrium radical efforts initiatives managing resistance individuals
#47 0.095 outsourcing vendor client sourcing vendors clients relationship firms production mechanisms duration mode outsourced vendor's effort activities in-house managing technology domestic
#288 0.061 customer customers crm relationship study loyalty marketing management profitability service offer retention it-enabled web-based interactions operations sales strategy channels set