Computer Support for Meetings of Groups Working on Unstructured Problems: A Field Experiment.

Author List: Jarvenpaa, Sirkka L.; Rao, V. Srinivasan; Huber, George P.;
MIS Quarterly, 1988, Volume 12, Issue 4, Page 645-666.
This preliminary study was conducted to learn about the consequences of computer support for teams working on unstructured, high-level conceptual software design problems in face-to-face group settings. A networked workstation technology and electronic blackboard technology were contrasted with their conventional counterparts. Twenty-one software designers, assigned to three teams, performed team tasks that involved generating ideas and reaching consensus. Positive effects on the thoroughness of information exchange and quality of team performance were found in the meetings in which electronic blackboard technology was available. The networked workstations provided mixed results. Significant team differences were found in performance and interaction measures. The results and their implications are discussed in terms of the necessary future developments and nature of future research in computer-based meeting support technology.
Keywords: computer-supported meetings; Group decision support systems; ill-structured problem solving
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List of Topics

#257 0.333 group support groups meeting gdss decision systems meetings technology study electronic ems task process communication computer-supported outcomes quality consensus face-to-face
#51 0.231 results study research experiment experiments influence implications conducted laboratory field different indicate impact effectiveness future participants evidence test controlled involving
#87 0.133 team teams virtual members communication distributed performance global role task cognition develop technology involved time individual's affects project geographically individuals
#95 0.078 learning mental conceptual new learn situated development working assumptions improve ess existing investigates capture advanced proposes types context building acquisition
#35 0.060 technology organizational information organizations organization new work perspective innovation processes used technological understanding technologies transformation consequences perspectives use administrative economic
#31 0.056 problem problems solution solving problem-solving solutions reasoning heuristic theorizing rules solve general generating complex example formulation heuristics effective given finding