MIS Quarterly, 1988, Volume 12,
Issue 4, Page 591-624.
As managers spend more of their time in meetings, the study of information technology to support meetings becomes increasingly important. Several unique systems to support meetings electronically have been developed in industry and universities. The PLEXSYS systems at the University of Arizona have been operational since 1985 and are now being implemented in industrial sites. This article proposes and defines a new term for information technology systems that support group meetings: electronic meeting systems (EMS). EMS are more than group decision support systems (GDSS): they support more tasks than just decision making; they focus on communication. They move beyond the GDSS decision room, where groups must meet at the same time in the same place, to meetings that can be conducted across time and space. The article then presents a model of the EMS concept, which has three components: group process and outcomes; methods; and environment. Each of these components is explained in turn, and the implications derived from their study to date are discussed. Finally, the implementation of information technology for meeting support and its use in corporate settings will be addressed, as it has implications for productivity, meeting size, group member participation, and the role of the IS department.
Keywords: Electronic meeting systems; environments; group decision support systems; group process and outcomes; methods; software