Issue-Based Decision Support Systems for the Egyptian Cabinet.

Author List: Sherif, Hisham El; Sawy, Omar A. El;

MIS Quarterly, 1988, Volume 12, Issue 4, Page 551-569.

This paper provides a new approach for managing the design and delivery of information and decision support systems for strategic decision making. It draws on experiences gained from implementing systems and services for enhancing the strategic decision-making process of the Cabinet of Egypt. The article challenges the conventional views of conceptualizing decision support systems and methods for managing them. It introduces an "issue-based" management method for the design and delivery processes. The distinctive features of this approach include a focus on issues rather than decisions, a distinction between information support services and decision support services, prototyping the management of delivery as well as design, and a dynamic tracking back-end. Finally, the article compares the conventional and issue-based DSS approaches. Such a comparison suggests that the issue-based approach can be an effective stepping stone for the design and delivery of executive information systems (EIS) in corporate contexts by providing DSS that are "EIS-ready."

Keywords: decision support systems; executive information systems; governmental agencies; information requirements determination; information systems implementation; issues management; management of large-scale information systems; strategic decision making

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List of Topics

#57	0.298	decision support systems making design models group makers integrated article delivery representation portfolio include selection effective claims decisions rationale various
#150	0.182	issues management systems information key managers executives senior corporate important importance survey critical corporations multinational managing interviews study results concerns
#113	0.108	support decision dss systems guidance process making environments decisional users features capabilities provide decision-making user paper findings systems.decision components computer-based
#85	0.081	executive information article systems presents eis executives overview computer-based scanning discusses investigation support empirical robert executive's keys richard managerial chief
#86	0.071	methods information systems approach using method requirements used use developed effective develop determining research determine assessment useful series critical existing
#119	0.062	implementation systems article describes management successful approach lessons design learned technical staff used effort developed organization experiences large managing discusses