A Theory of Decision Support System Design for User Calibration.

Author List: Kasper, George M.;

Information Systems Research, 1996, Volume 7, Issue 2, Page 215-232.

A theory is proposed for designing decision support systems (DSS) so that the confidence a decision maker has in a decision made using the aid equals the quality of that decision. The DSS design theory for user calibration prescribes properties of a DSS needed for users to achieve perfect calibration. Relevant calibration, decision making, and DSS literatures are synthesized; and related behavioral theories are borrowed to identify the properties of expressiveness, visibility, and inquirability as requisite components of the DSS design theory for user calibration.

Keywords: Decision Confidence Calibration; Decision Support Systems; Design Theory; Information Systems Design; Judgment

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List of Topics

#113	0.449	support decision dss systems guidance process making environments decisional users features capabilities provide decision-making user paper findings systems.decision components computer-based
#287	0.264	design systems support development information proposed approach tools using engineering current described developing prototype flexible built architecture environment integrated designing
#110	0.164	theory theories theoretical paper new understanding work practical explain empirical contribution phenomenon literature second implications different building based insights need