Factors Affecting Information Satisfaction in the Context of the Small Business Environment.

Author List: Montazemi, Ali Reza;
MIS Quarterly, 1988, Volume 12, Issue 2, Page 239-256.
This study reports an empirical investigation of some of the relationships that exist between organizational characteristics and end-user satisfaction associated with computer-based information systems (CBIS) in small businesses. Eight hypotheses were tested using data collected in a two-phase study of 83 small firms. The major findings show that end-user satisfaction is correlated with the number of systems analysts present within a firm, with the degree of analysis of information requirements, with the level of participation, and with end users' level of computer literacy. In addition, it was found that decentralization of the decision-making process tends to create a need for more effective CBIS. As a result, end-user satisfaction was found to be higher in firms that were less centralized. Furthermore, there was a strong correlation between the end users and data processing personnel's satisfaction with the CBIS environment.
Keywords: MIS satisfaction; organizational context; small business computer usage
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List of Topics

#276 0.369 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#192 0.198 small business businesses firms external firm's growth size level expertise used high major environment lack resources companies internally factors internal
#277 0.126 structure organization structures organizational centralized decentralized study organizations forms decentralization processing communication sharing cbis activities appropriate provide identify organizing communications
#173 0.083 effect impact affect results positive effects direct findings influence important positively model data suggest test factors negative affects significant relationship
#248 0.061 computing end-user center support euc centers management provided users user services organizations end satisfaction applications article ibm step field policies