The Quantification of Decision Support Benefits Within the Context of Value Analysis.

Author List: Money, Arthur; Tromp, David; Wegner, Trevor;

MIS Quarterly, 1988, Volume 12, Issue 2, Page 223-236.

Traditional cost-benefit approaches to evaluating the effectiveness of decision support systems are generally regarded as inadequate. More recent approaches account for the intangible benefits overlooked by traditional cost-benefit analysis, but still attempt to express benefits in terms of costs. This paper focuses on a value analysis. It advocates a methodology for (1) identifying significant intangible benefits for a specific decision support system, (2) quantifying these benefits in value terms, and (3) establishing a decision rule for identifying the significance of the proposed system. Finally, an alternative approach at deriving the benefit utilities is examined.

Keywords: conjoint measurement; Decision support benefits; self-stated utility; value analysis

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#143	0.247	value business benefits technology based economic creation related intangible cocreation assessing financial improved key economics assess question created create understanding
#44	0.242	approach analysis application approaches new used paper methodology simulation traditional techniques systems process based using proposed method present provides various
#113	0.192	support decision dss systems guidance process making environments decisional users features capabilities provide decision-making user paper findings systems.decision components computer-based
#157	0.164	evaluation effectiveness assessment evaluating paper objectives terms process assessing criteria evaluations methodology provides impact literature potential important evaluated identifying multiple