After the Sale: Leveraging Maintenance with Information Technology.

Author List: Ives, Blake; Vitale, Michael R.;
MIS Quarterly, 1988, Volume 12, Issue 1, Page 7/21/2017.
Post-sale maintenance is already an important part of the competitive strategy of some firms and will become increasingly important to many others in the future. Information technology can be a significant factor in leveraging investments in maintenance and in directing a firm's overall approach to the maintenance issue. This paper presents a conceptual framework for understanding, along with a series of examples that illustrate, the role information technology can play in the maintenance process. The framework and examples are intended to serve as a catalyst for identifying applications of information technology to post-sale maintenance.
Keywords: Competitive uses of information technology; product maintenance; service
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#161 0.341 role relationship positively light important understanding related moderating frequency intensity play stronger shed contribution past considered maintenance effort effect specifically
#44 0.130 approach analysis application approaches new used paper methodology simulation traditional techniques systems process based using proposed method present provides various
#271 0.108 technology investments investment information firm firms profitability value performance impact data higher evidence diversification industry payoff return findings decisions greater
#35 0.076 technology organizational information organizations organization new work perspective innovation processes used technological understanding technologies transformation consequences perspectives use administrative economic