Restoring a Sense of Control During Implementation: How User Involvement Leads to System Acceptance.

Author List: Baronas, Ann-Marie K.; Louis, Meryl Reis;

MIS Quarterly, 1988, Volume 12, Issue 1, Page 111-124.

User involvement has long been considered a critical component of effective system implementation. However, the perspective has suffered from mixed results of empirical tests and the lack of a theoretical explanation for the relationship (Ives and Olson, 1984; Baroudi, et al., 1986). Our purpose is to present a theoretically-grounded perspective to account for effects of involving users during implementation, and to provide an initial test of this perspective. We propose that: (1) system implementation represents a threat to users' perceptions of control over their work and a period of transition during which users must cope with differences between old and new work systems; (2) user involvement is effective because it restores or enhances perceived control. Results of a field experiment designed as a preliminary test of this perspective are discussed.

Keywords: implementation; system acceptance; system development; User involvement

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List of Topics

#253	0.291	user involvement development users satisfaction systems relationship specific results successful process attitude participative implementation effective application authors suggested user's contingency
#284	0.238	users user new resistance likely benefits potential perspective status actual behavior recognition propose user's social associated existing base using acceptance
#108	0.128	model research data results study using theoretical influence findings theory support implications test collected tested based empirical empirically context paper
#280	0.066	control controls formal systems mechanisms modes clan informal used internal literature outsourced outcome theory configuration attempts evolution authority complementary little