The Effect of User Involvement on System Success: A Contingency Approach.

Author List: Tait, Peter; Vessey, Iris;
MIS Quarterly, 1988, Volume 12, Issue 1, Page 91-108.
Despite the fact that commercial computer systems have been in existence for almost three decades, many systems in the process of being implemented may be classed as failures. One of the factors frequently cited as important to successful system development is involving users in the design and implementation process. This paper reports the results of a field study, conducted on data from forty-two systems, that investigates the role of user involvement and factors affecting the employment of user involvement on the success of system development. Path analysis was used to investigate both the direct effects of the contingent variables on system success and the effect of user involvement as a mediating variable between the contingent variables and system success. The results show that high system complexity and constraints on the resources available for system development are associated with less successful systems.
Keywords: resource complaints; system complexity; system impact; system success; user attitudes; user information satisfaction; User involvement
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#253 0.371 user involvement development users satisfaction systems relationship specific results successful process attitude participative implementation effective application authors suggested user's contingency
#198 0.167 factors success information critical management implementation study factor successful systems support quality variables related results key model csf importance determinants
#286 0.136 success model failure information impact variables failures delone suggested dimensions mclean reasons variable finally categories years recommendations benefits studies identify
#285 0.102 effects effect research data studies empirical information literature different interaction analysis implications findings results important set large provide using paper
#224 0.075 complexity task environments e-business environment factors technology characteristics literature affect influence role important relationship model organizational contingent actual map dimension