Critical Factors in the User Environment: An Experimental Study of Users, Organizations and Tasks.

Author List: Yaverbaum, Gayle J.;
MIS Quarterly, 1988, Volume 12, Issue 1, Page 75-88.
This study investigates the characteristics of end users within the context of their environments. End users are defined as those persons who interact with a computer as part of their job but are not programmers or analysts. The Job Diagnostic Survey (JDS) developed by Greg Oldham and J. Richard Hackman, is applied to 84 end users in 15 companies to discern 1) if there is a need for work redesign in the user environment; and 2) if there are problems specific to any part of the user environment. The results are compared with established norms for various categories of workers and show that end users generally perceive their lobs to be more highly motivating than do most workers. However, managers who utilize computers are not finding their jobs to be much more significant or meaningful than an average manager. Additionally, people utilizing the computer on a regular basis are experiencing boredom from a lack of interpersonal relationships. Solutions must be sought through work redesign.
Keywords: End user; information system; motivation; satisfaction; work redesign
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#72 0.225 skills professionals skill job analysts managers study results need survey differences jobs different significantly relative required motivation programmers technical factors
#284 0.201 users user new resistance likely benefits potential perspective status actual behavior recognition propose user's social associated existing base using acceptance
#146 0.197 work people workers environment monitoring performance organizations needs physical useful number personal balance perceptions create computer-based technological technologies investigation achievement
#276 0.123 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#134 0.090 users end use professionals user organizations applications needs packages findings perform specialists technical computing direct future selection ability help software
#88 0.077 managers managerial manager decisions study middle use important manager's appropriate importance context organizations indicate field experience management major organizational results