The Information Center Concept: A Normative Model and a Study of Six Installations.

Author List: White Jr., Clinton E.; Christy, David P.;
MIS Quarterly, 1987, Volume 11, Issue 4, Page 451-458.
The principal current concern of corporate information centers is the support and management of end-user computing. This paper presents a normative model of an information center in terms of the end-user computing environment, discusses the results of extensive field interviews with information center managers, staff, and end-users, and draws conclusions and generalizations that are relevant for both future research and information center management.
Keywords: effectiveness; efficiency; End-user computing; information centers; planning; security and control
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List of Topics

#248 0.357 computing end-user center support euc centers management provided users user services organizations end satisfaction applications article ibm step field policies
#150 0.195 issues management systems information key managers executives senior corporate important importance survey critical corporations multinational managing interviews study results concerns
#240 0.190 systems information management development presented function article discussed model personnel general organization described presents finally computer-based role examined functional components
#292 0.183 information research literature systems framework review paper theoretical based potential future implications practice discussed current concept propositions findings provided extant