Training End Users: An Exploratory Study.

Author List: Nelson, R. Ryan; Cheney, Paul H.;
MIS Quarterly, 1987, Volume 11, Issue 4, Page 547-559.
This article presents and empirically evaluates a conceptual model of how training can impact the acceptance of information systems within the organization. Specifically, the training of end users is explored via an extensive field study of 100 middle- and upper-level managers from 20 companies. The results indicate that (1) a positive relationship exists between the computer-related training an individual receives and his/her computer-related ability, and (2) a positive relationship exists between the computer-related ability of an end user and his/her acceptance of information systems products and technologies.
Keywords: Education; end-user computing; information systems; integration; training; user-system interface
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List of Topics

#134 0.216 users end use professionals user organizations applications needs packages findings perform specialists technical computing direct future selection ability help software
#240 0.196 systems information management development presented function article discussed model personnel general organization described presents finally computer-based role examined functional components
#14 0.169 training learning outcomes effectiveness cognitive technology-mediated end-user methods environments longitudinal skills performance using effective method e-learning web-based basic ability learn
#88 0.127 managers managerial manager decisions study middle use important manager's appropriate importance context organizations indicate field experience management major organizational results
#166 0.122 negative positive effect findings results effects blog suggest role blogs posts examined period relationship employees research employee bloggers reveal companies
#155 0.094 technology research information individual context acceptance use technologies suggests need better personality factors new traits telemedicine adoption examined does management
#165 0.056 uncertainty contingency integration environmental theory data fit key using model flexibility perspective environment perspectives high conditions processing examine issue uncertain