The Impact of Automated Office Systems on Middle Managers and their Work.

Author List: Millman, Zeeva; Hartwick, Jon;
MIS Quarterly, 1987, Volume 11, Issue 4, Page 479-491.
A survey of seventy-five Montreal middle managers was conducted, investigating their perceptions of the impact of automated office systems on their jobs and work. Two key findings emerged in the results. First, middle managers perceived that office automation had led to a variety of changes that, almost without exception, made their jobs and work more enriching and satisfying. Second, middle managers with first-hand experience with various systems, either through the presence of such systems in their organization or through their own personal use of such systems, were even more positive than managers without this exposure. The importance of these findings is discussed in the context of related work drawn from the fields of psychology and organizational behavior.
Keywords: job and work design; job satisfaction; Office automation
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List of Topics

#88 0.255 managers managerial manager decisions study middle use important manager's appropriate importance context organizations indicate field experience management major organizational results
#127 0.183 systems information research theory implications practice discussed findings field paper practitioners role general important key grounded researchers domain new identified
#146 0.115 work people workers environment monitoring performance organizations needs physical useful number personal balance perceptions create computer-based technological technologies investigation achievement
#276 0.111 satisfaction information systems study characteristics data results using user related field survey empirical quality hypotheses important success various indicate tested
#299 0.105 office document documents retrieval automation word concept clustering text based automated created individual functions major approach operations prototype identify report
#75 0.083 behavior behaviors behavioral study individuals affect model outcomes psychological individual responses negative influence explain hypotheses expected theories consequences impact theory