An Organizational Learning Approach to Information Systems Development.

Author List: Salaway, Gail;
MIS Quarterly, 1987, Volume 11, Issue 2, Page 245-264.
Information generated from communications between users and analysts forms the basis for information systems development and is therefore a major determinant of success. This research investigates the effectiveness of these user/analyst interactions. Tape recordings of user/analyst communications during systems development are used to analyze traditional interaction methods. An alternative "organizational/earning" interaction methodology is developed based on the Argyris and Schon organizational learning theory. Finally, this new methodology is used by a group of professionals involved in systems projects and again evaluated based on tape recordings of their user/analyst communications. Results show that traditional user/analyst interactions display primarily error-prone characteristics, and that the new interaction methodology successfully generated more valid information with increased detection of errors.
Keywords: communication.; Information systems; organizational learning; systems development; user interface
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List of Topics

#294 0.258 development systems methodology methodologies information framework approach approaches paper analysis use presented applied assumptions based proposed described examines basis proposes
#277 0.150 structure organization structures organizational centralized decentralized study organizations forms decentralization processing communication sharing cbis activities appropriate provide identify organizing communications
#188 0.142 processes interaction new interactions temporal structure research emergent process theory address temporally core discussion focuses area underlying deep structures way
#95 0.061 learning mental conceptual new learn situated development working assumptions improve ess existing investigates capture advanced proposes types context building acquisition
#217 0.060 search information display engine results engines displays retrieval effectiveness relevant process ranking depth searching economics create functions incorporate low terms
#72 0.051 skills professionals skill job analysts managers study results need survey differences jobs different significantly relative required motivation programmers technical factors