Measuring the Effectiveness of Computer-Based Information Systems in the Financial Services Sector.

Author List: Miller, J.; Doyle, B.A.;
MIS Quarterly, 1987, Volume 11, Issue 1, Page 107-124.
Building on previous research, an instrument for measuring information systems effectiveness was designed and tested. Factor analysis of the results revealed several underlying constructs that are simple to interpret and encourage adoption of the instrument for general use in firms. It was found that performance varies widely between firms and that the better performers were those where the level of performance matched the perceived importance of the particular aspect of IS. Discriminant functions applicable to the chosen sample are discussed and a process for evaluating IS effectiveness in individual firms is presented.
Keywords: computer-based information systems; effectiveness; evaluation; measurement; MIS management; strategic planning
Algorithm:

List of Topics

#263 0.157 instrument measurement factor analysis measuring measures dimensions validity based instruments construct measure conceptualization sample reliability development develop responses assess use
#168 0.117 firms firm financial services firm's size examine new based result level including results industry important account does suggests characterize limited
#157 0.109 evaluation effectiveness assessment evaluating paper objectives terms process assessing criteria evaluations methodology provides impact literature potential important evaluated identifying multiple
#124 0.098 validity reliability measure constructs construct study research measures used scale development nomological scales instrument measurement researchers developed validation discriminant results
#240 0.064 systems information management development presented function article discussed model personnel general organization described presents finally computer-based role examined functional components
#229 0.063 alignment strategic business strategy performance technology value organizational orientation relationship information misalignment matched goals perspective fit firms executives argue need
#159 0.052 systems information objectives organization organizational development variety needs need efforts technical organizations developing suggest given effective designing lack help recent