Information Systems for Crisis Management: Lessons from Southern California Edison.

Author List: Housel, Thomas J.; El Sawy, Omar A.; Donoven, Paul F.;

MIS Quarterly, 1986, Volume 10, Issue 4, Page 389-400.

This article describes the design, implementation, and evaluation of an integrated voice-data-video information system for crisis management at Southern California Edison (SCE). It was developed for top managers to help prevent and control problems that might arise with their nuclear power generating station at San Onofre, California. The article describes some of the system's unique design features, and the lessons that SCE learned from implementation. It concludes by providing a generic set of prescriptions for the design and implementation of information systems for crisis management.

Keywords: Crisis management; group decision support systems; information systems design; information systems evaluation; information systems implementation

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#119	0.539	implementation systems article describes management successful approach lessons design learned technical staff used effort developed organization experiences large managing discusses
#225	0.166	information environment provide analysis paper overall better relationships outcomes increasingly useful valuable available increasing greater regarding levels decisions viewed relative
#57	0.098	decision support systems making design models group makers integrated article delivery representation portfolio include selection effective claims decisions rationale various
#50	0.052	financial crisis reporting report crises turnaround intelligence reports cash forecasting situations time status adequately weaknesses selective impact systemic power described